FAQ

FAQ

Frequently Asked Questions

Furniture Delivery

Iron Man Moving & Storage provides statewide furniture delivery. Did you buy new furniture for your home? We can deliver it to your front door and at your request assemble it for you. Have you sold your gently used furniture? We can disassemble the item and deliver it to your buyer.

 

Iron Man Moving & Storage has years of delivery experience. We are experts at delivering all sizes and shapes of furniture to a variety of homes, apartments, condos, and businesses. Better yet we will do it on time and on budget. Take refuge in knowing that your furnishings are in excellent hands with Iron Man Moving and Storage.

We provide the following to you at no cost:

  • Unlimited Moving Pads
  • Unlimited Shrink Wrap
  • Tools for Disassemble & Assemble as needed
  • Dollies (Four wheel, Appliance & Hand-trucks)

View our other moving services:

What forms of payment are accepted?

  • Cash
  • Money order
  • Cashiers check
  • Travelers check
  • Business check
  • Credit/debit card
  • We do apologize but we do not accept personal checks

When do I pay for my move?

  • Local Moves: Payment will not be due until the move has been completed at the final destination.
  • Long Distance Moves: Half of the total moving cost is due at the beginning of the move while the remaining amount is not due until the move is completed.

Is there a deposit required to book my move?

No, Iron Man Moving does not require any deposits on local or long distance moves.

Do I tip my movers?

It’s a largely asked question in our industry. The most common answer we found was a minimum of 5% – 10% of labor costs depending on the size of the move. We went straight to the source and asked our team what they thought was fair. What they said “whatever the customer is comfortable with”. Our experienced movers know how burdensome moving costs can be and are grateful for whatever you feel is appropriate for their work. They said, “Receiving a tip is the extra thank you for a hard job well done.” If you are pleased with the services provided feel free to tip as you would with any personal service provided (such as hair cutter, food waitress, masseuse etc.). Remember if you think your movers deserve a tip any amount is acceptable. Also, if you decide to tip, you should divide the tip equally between your movers. A tip from the Owners: Please do not tip with alcohol. Alcohol is not permitted in commercial vehicles. Not to mention drinking and driving is against the law. It is also against our company’s policy and can result in employee termination. So please do not offer alcohol as a tip.

What about loss, damage or theft?

Iron Man Moving is fully licensed and insured per Florida guidelines. Per the guidelines we will cover $.60 on the pound for any lost, damaged or stolen goods. However, Iron Man Moving does not offer additional in house coverage and do make attempts to handle all claims individually while offering repairs or replacement in most cases.

What can we do to save time/money on our move?

Moving Preparation Guide

  • Avoid mixing items from different rooms in the same box.
  • Use wardrobe boxes to make closets easier to pack. Clothes in drawers can be placed in suitcases.
  • Use only small boxes for books. They get very heavy, very fast.
  • For large appliances be sure to check your owner’s manuals to see if there are special instructions for moving.
  • Always stack dishes upwards when packing.
  • Pack important and sentimental documents separately to be easily accessible including: children’s health records, passports, family records, insurance information and photo albums.
  • Don’t use used boxes. You don’t know if the box will be strong enough to support your possessions.
  • Never use duct tape – use packing tape.
  • Clearly label all boxes on top and side.
  • As you take apart furniture and other items make sure to keep track of hardware.
  • Try to pack all electronic equipment, like stereos and T.V’s in their original boxes. Otherwise use bubble wrap when packing these items.
  • Start packing items you will not need ahead of time.
  • Empty gasoline and oil from lawn mowers and any other gas-powered engines you want transported
  • remove items affixed to the wall.
  • bring down any items located in the attic.
  • empty freezers and refrigerators.
  • By law, a moving company can’t transport hazardous materials such as plants, gasoline, bottled gases and other flammables, ammunition and explosives.
  • Pack a box of essential items that you will need immediately after the move and make sure it’s the last thing added to the truck.
  • Always pack and unpack breakables over a padded surface
  • Always tape boxes. Don’t interlock the tops.
  • Clean out closets, the attic, and the basement as soon as you decide it’s time to move.
  • Two weeks before the move don’t forget to arrange to transfer school records.
  • Schedule disconnect times for cable, phone and utilities.
  • Cancel newspapers, cable, pest control, cleaning help, lawn services about a week before the move.
  • Mail in your change of address forms about week before your move date.
  • Clean your stove before you move out.
  • The day before your move, defrost the fridge.
  • Don’t use boxes without tops. No tops make it impossible to stack properly in the truck.
  • When interviewing moving companies, make sure to ask the following:
    • If they are insured and bonded and how they charge.
    • What kind of training their movers and drivers go through before servicing customers.
    • If there is a cancellation policy.
    • What type of payment options they offer.
    • If they use full-time employees or temps and day labor. (Be cautious of those who use temps and day labor because they may not have proper insurance.)
    • If they offer free estimates.
    • If they use their own equipment (i.e. Trucks, etc.)
    • If they outsource the jobs (and labor) to other companies.
    • If they charge for travel time from their office to your location.
    • If they offer packing and unpacking services.
    • If they charge by the piece or by the hour.

What items will Iron Man not transport?

  • Acids
  • Aerosol Cans
  • Ammunition Of Any Kind
  • Antifreeze Compounds
  • Any Type Of Combustible
  • Black Power
  • Combustible Liquids
  • Compressed Gases
  • Corrosive Liquids
  • Disinfectants
  • Dynamite
  • Explosives
  • Fire Arms
  • Fire Extinguishers
  • Fireworks
  • Flammables
  • Flares
  • Food (Frozen Or Fresh)
  • Gasoline Of Any Kind
  • Jewelry
  • Kerosene
  • Lighter Fluids
  • Live Plants
  • Oil Based Paint Removers
  • Paint Thinners
  • Pesticides
  • Pool Chemicals
  • Primers
  • Rubbing Alcohol
  • Unpurged Scuba Diving Tanks

What items should I, the consumer, plan to take with me in my vehicle?

  • Fire arms
  • Jewelry
  • Live plants
  • Prescription medication
  • Money
  • coin collections
  • Important papers such as deeds, stocks and bonds.
  • All items that are flammable, explosive or corrosive.

Can I pack my fragile items?

While most consumers prefer to have our professionals pack their fragile items for coverage purposes, yes you are welcome to pack your own fragile items. Be sure to ask us for packing tips and to label your boxes with the detail of the content inside.

Can we leave the clothes in our dresser drawers?

Yes, but use your judgment. If the dresser is oversized and bulky and coming down stairs, take the clothes out please.

What if my move takes more or less than the time estimated?

You will only be charged for the time moved as the estimate is just an estimated moving time for your planning. If it takes more time, the additional hours are prorated every 30 minutes. If it takes less time, than you are only charged for the minimum hours specified.

Are there any hidden fees or taxes applied?

All of our additional fees are added into our customers personalized quotes. They are not hidden and explained extensively up front.

Specialty Items Fee’s will apply to Items such as:

  • Pool Tables
  • Grand/Baby Grand/upright Pianos
  • Hot tubs
  • Arcade games
  • Grandfather clocks
  • Antiques
  • Item of furniture needing hoisting or special requirements to get in/out of location

All packing supplies purchased or rented carry a 7% tax. These items include boxes, packing paper, mattress bags or specially made crates. Items excluded are moving pads, tape, dollies, four wheel carts, and tools for disassembling and reassembling furniture.

When does the hourly clock start and stop?

Our clock will start at the door of your first location and will end upon completing your move at your final destination upon completion of the move.

What happens if I need to change my move date or cancel my move?

Iron Man Moving does not believe in deposits as there are too many variables in moving. Should you need to change your date and/or cancel the move, we will happily do so, free of charge!

Will an in home estimate be required?

No, in most moves an in home estimate is not required though it is suggested on larger moves. Customers can request an in home estimate at any time as we offer free in home estimates on every move.

What will happen in the event of rain?

Iron Man Moving staff frequently works in the rain. In the event of rain we will make our best call as to whether or not it is safe, for our staff and your belongings, to keep moving. If needed we will sit and wait the rain our and/or reschedule the move in hard storms.

What size are the trucks that are being used?

When completing the booking email we ask our customer to be as detailed as they possibly can on their inventory list. This ensures a big enough truck for your move.